Hire
slow and fire fast.
Hiring the Right People - Your Most Important
Responsibility
Hiring new employee process is
very expensive and time consuming, but not nearly as expensive as a bad
hire. Most of the time it is better to hire the right person than
to try to manage someone "almost right".
As the IT marketplace suddenly changed, hiring has become the number
one concern of most managers. With more open positions and fewer
qualified candidates the pressure increases to cut corners to get
productive resources in place.
When speed is the major need, hiring a contractor as a stop gap
measure during the hiring process should be considered. This person
might give valuable insight during the hiring process.
The Devil is in the Details
Have and follow a documented process. If you do not have at
least a checklist, but preferably a documented process, you will forget
or omit steps because for "this candidate", you don't see the value.
Admittedly some steps are more important than others in the hiring
process, but ANY step can uncover information that could, if know,
eliminate a candidate. Due diligence is the key in successful hiring
decisions.
Basic Checklist
Interviews:
Plan how many, by whom and what is to be
accomplished. It is essential to determine the questions that need to be
asked and the attitude and skills you are looking for in the candidate.
Practice the Law of Three. Most unfortunate hire situations will be
avoided by taking extra time to thoroughly interview.
1. Interview at least 3 candidates for each position
2· Interview the leading candidate at least 3 times and in 3 different
locations
(example- in a conference or
interview room, in your office, over lunch)
You’ll find it very interesting how much more you learn about
a person when you meet with them multiple
times and outside of the traditional interview setting
3· Have 3 co-workers interview the top candidate
Probe Past
Experience:
Remember that past performance is the best indicator of how someone will
do in the future.
1· Check resumes for relevance and accuracy
2· Don’t be afraid to ask detailed questions about participation, work
history and achievements taking care to identify individual achievement
from the project team's accomplishments.
3· Ask what-if questions about relevant situations so you can gauge the
candidate's ability to respond spontaneously. If they are experienced
and capable, they should have be able to formulate a viable solution or
response.
Reference Checks:
Reference checks should be done "voice-to-voice" with direct managers
over this candidate. Do not delegate this task. List at least 3
questions that need to be answered to ensure that sufficient information
is gathered about every candidate. Here at PMA, we have form to
check references. Every time we encounter a "new hire challenge".
Reference checking is checking to see "how good' their skills are; do
they work well with others; attitudes towards work, management,
co-workers; how much supervision do they require; communication skills
including listening, verbal and written are considered reference
checking.
Creditability Checks:
Creditability checking is
to help gauge the candidate's honesty. Can you trust what they told you?
You can frequently check this on the reference
phone call. Checking basic facts like actual dates of employment,
verification of title, skills they or their resume claimed they used,
what they actually did. You may also want to include certification and
graduation verification, background checks, DMV checks and/or credit
checks for positions where this is appropriate.
Is checking references as important
as the interview?
Some firms believe that checking the references first
is a fast and efficient way to decide who to interview. A company
that interviews dozens of candidates for a single job is not being too
selective. Nor does it mean that the job is difficult to fill. It
may mean the company has an inefficient process. You should be
able to know a person's ability to do the job and his or her
manageability from the resume, skill testing and references. WHO
is vastly more qualified to judge abilities of a candidate:
1) an
interviewer who just meet the person for a short period of time or
2) a person who has managed a candidate over a much longer period of
time?
Why interview if you know someone
can do the job already?
You are really interviewing for manageability, to
determine their willingness to do the job and the cultural fit with the
team. A good hiring process will include multiple interviews by
different people. Three interviews by three different people is
optimal for most positions. Since for most managers, conducting
interviews is something they don't do often providing some training in
interviewing and supplying some specific questions prior to the
interview is highly recommended.
One creative idea, keep candidates waiting 5-10
minutes in the lobby seated near their receptionist. You will get great
insights from your receptionist before the candidate puts on their
interviewing persona. Of course, supplying some basic behavioral
observation training, a couple of questions for them to ask will assist
the receptionist. Once the candidate is called to the interview,
the receptionist complete a summary of their observations which is
forwarded to interviewers to review.
Behavioral interviewing?
Most candidates are prepared to provide a good answer
to theoretical questions, both technical as well as how they would react
to certain situations. How they reacted to a past situation is far
more relevant.
"Give me a specific examples of what you have done and
how you did it?" The past behavior will probably indicate how the
candidate will perform in the future. Further question, "Is there
anything that you would have changed, if anything, if you had the same
situation?"
HR departments know about behavioral interviewing but
executives and line managers aren't necessarily are knowable about
behavioral interviewing techniques. Frequently when a
impressive-looking candidate is encountered, the manager is so excited
that this project is about to be completed, that thy forget to ask good
questions, listen to the answers and dig deeper when appropriate.
Successful interviewers try to refute their first-impression bias.
Bottom line
The candidate's past will become your company's
future. The more you invest in learning about that past, the
greater your chance of hiring success. The more you
invest in the hiring process, the easier your managing job becomes.
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